7 Days Free Return Policy

Satroves 7-Day Return Policy

At Satroves, customer satisfaction is important to us. This 7-Day Return Policy explains the conditions under which returns are accepted.

1. Return Window

Customers may request a return within 7 days of receiving the item. Requests made after this period may not be accepted.

2. Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original condition

• The item must be returned in the original packaging

• Proof of purchase (order confirmation or receipt) is required

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or non-returnable

• Perishable goods

• Personal care items (for hygiene reasons)

• Customized or personalized products

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will arrange a replacement or full refund at no additional cost

5. Return Process

To initiate a return:

1. Contact our support team at support@satroves.com

2. Provide your order number and reason for return

3. Wait for return approval and instructions

4. Ship the item back to the provided address

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

• Satroves is not responsible for lost or damaged return shipments

7. Refunds

• Refunds are processed after the returned item is received and inspected

• Approved refunds will be issued to the original payment method

• Processing time may take 5–10 business days

8. Exchanges

• Exchanges are only available for defective or damaged items

• If you need a different size or product, please place a new order

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider

• Contact your payment provider, as processing times may vary

• If the issue persists, contact us at support@satroves.com

10. Policy Updates

Satroves reserves the right to update or modify this policy at any time.